UNC patients and staff alike encounter recurring obstacles when navigating My Chart, from forgotten passwords to missing test results. Understanding the root causes and applying targeted fixes can restore access within minutes, keeping care on schedule without needless downtime.
Why Does My Login Keep Failing?
Most login failures stem from simple credential mismatches or browser cache conflicts. First, verify that the UNC NetID and password are current; the university’s password policy forces a change every 90 days. If the password was recently updated, try logging in after a brief logout from all UNC services. Should the error persist, clear the browser’s cache and cookies or switch to a private‑incognito window. Many users find success by disabling autofill, which can insert outdated characters. When these steps fail, the My Chart Help Desk can reset the authentication token within 24 hours.
What If My Appointments Aren’t Showing Up?
Appointment sync issues usually arise from mismatched clinic codes or delayed data pushes from the scheduling system. Confirm that the correct “UNC Health Services” portal is selected; the same My Chart URL serves both the medical center and the student health clinic, but they maintain separate calendars. If an appointment appears in the scheduling email but not in My Chart, refresh the “Appointments” tab and click “Sync Now.” For persistent gaps, contact the clinic’s registration desk, providing the appointment confirmation number; they can trigger a manual sync that typically resolves within an hour.
Why Are My Lab Results Missing or Delayed?
Lab results populate automatically once the pathology interface finalizes a report. Delays often indicate a pending verification step or a mismatched patient identifier. Check the “Recent Tests” section for a “Pending Review” status—this means the clinician has yet to sign off. If the result is marked “Completed” but still absent, verify that the correct medical record number (MRN) is displayed at the top of the page; an outdated MRN can hide recent data. In such cases, use the “Message My Provider” feature to request a direct upload, or call the UNC Lab Services line for a status check.
How Can I Fix Incorrect Medication Lists?
Medication inaccuracies usually originate from recent prescription changes that haven’t been reconciled. Open the “Medications” tab, locate the entry in question, and use the “Report an Issue” button to flag the discrepancy. Include the prescription date and prescriber’s name for faster verification. For urgent corrections—such as a newly prescribed anticoagulant—call the pharmacy’s My Chart support line; they can amend the list in real time, ensuring the updated medication appears on the next portal refresh.
What Should I Do When Secure Messages Won’t Send?
Secure messaging may fail if the recipient’s portal settings block incoming messages or if the message exceeds the attachment size limit (10 MB). First, ensure the provider’s name is spelled exactly as listed in the “My Care Team” section; a typo redirects the message to a dead end. Next, compress large PDFs or images before attaching them. If the system returns a generic “Message could not be sent” error, log out and back in to reset the session token. When the problem remains, the Help Desk can audit the message queue and re‑enable the provider’s inbox if necessary.
How Do I Resolve Insurance or Billing Discrepancies?
Insurance information displayed in My Chart pulls from the university’s billing system, which updates nightly. A mismatch often means the latest enrollment data hasn’t been processed. Verify the plan details under “Financial” → “Insurance” and compare them with the printed benefits card. If differences exist, click “Update Insurance” and enter the policy number manually, then submit. The system will flag the entry for review; most corrections are approved within one business day. For urgent billing concerns, contact the UNC Billing Call Center directly, referencing the My Chart ticket number generated after submission.
When Should I Escalate an Issue to the Help Desk?
If a problem persists after the steps above—especially login lockouts, data sync failures, or repeated messaging errors—escalate promptly. Provide the Help Desk with the exact error message, a screenshot (if possible), and the time the issue first occurred. Including the browser version and device type speeds up diagnosis, often resulting in a resolution within the same support shift.
By following these focused troubleshooting steps, UNC users can navigate My Chart more efficiently, minimizing interruptions to care and maintaining a clear view of their health information.
Hemoglobinopathies | PPT
Hemoglobinopathies | PPT
HYDROXYUREA (Golden State Medical Supply, Inc.): FDA Package Insert
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HYDROXYUREA By Somerset Therapeutics, LLC / Qilu Pharmaceutical Co
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Hydroxyurea: Package Insert / Prescribing Information / MOA
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Hydroxyurea - Wikidoc
Hydroxyurea - wikidoc
